PLEASE NOTE: I AM CURRENTLY NOT ACCEPTING NEW CLIENTS

Please email michelle@michellelos.com to be on the client waitlist

UPDATED SHOP POLICIES

PLEASE READ BEFORE BOOKING

Please use the booking site to schedule and manage your appointments and waitlist requests. You can find your appointment line up and history under “My Bookings”.

I DO NOT take bookings or reschedules through email, text or DM. My work phone is off Sunday & Monday/holidays, I rarely check Instagram DM’s and I’m unable to adequately communicate while I’m in service.

APPOINTMENTS CANCELLED OR RESCHEDULED WITHIN 24 HOURS OF THE APPOINTMENT TIME ARE SUBJECT TO A 50% FEE, EVEN IF YOU RESCHEDULE FOR THE SAME DAY

NO-SHOW’s ARE SUBJECT TO A 100% FEE

If you are running late or unable to make your appointment less than 24 hours before your scheduled time, please text 437.422.3403. PLEASE DO NOT DM OR EMAIL

Late clients are responsible for 100% of the original services booked, regardless if the service(s) are altered or not completed.

If I’m not there to greet you when you arrive, please have a seat and I will be with you shortly.

Unfortunately, as per Toronto Health, I am unable to accommodate pets joining for appointments

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Thank you for your respect and understanding. These policies allow my business to run smoothly & efficiently, so that I can provide the highest level of service to my valued clients.